Shipping Policy

Last Updated: November 9, 2026

Thank you for shopping at TheEveBot.

We offer international shipping for coffee machines, beverage equipment, food processing equipment, and related accessories.

1. Shipping Destinations

We serve customers in many countries and regions worldwide.

Shipping availability depends on the destination, product type, and applicable import or transportation restrictions.

2. Order Processing

Order processing times vary depending on product availability, order quantity, and customization requirements.

Estimated processing and delivery information will be provided during checkout or confirmed with our sales team.

3. Shipping Methods

Depending on the product and destination, orders may be shipped through international courier services, air freight, or sea freight.

Available shipping methods and costs vary by order.

4. Shipping Costs

Applicable shipping charges will be displayed during checkout or confirmed in a quotation before payment.

Additional charges may apply to remote destinations, oversized equipment, or special delivery requirements.

5. Customs Duties and Import Taxes

Import duties, taxes, and customs clearance requirements depend on the destination country and the agreed shipping terms.

Unless expressly included in the order confirmation, customers are responsible for applicable import duties and taxes.

6. Tracking Information

When tracking is available, shipment tracking information will be provided after dispatch.

For freight shipments, shipment details will be shared when available.

7. Shipping Delays

Delivery times are estimates and may be affected by customs inspections, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

8. Shipping Damage

If your shipment arrives damaged, please retain the original packaging and take photographs of the damaged packaging and products.

Contact our support team as soon as possible so we can assist you.

9. Contact Us

For shipping questions, please contact:

Email: sales@theevebot.com

WhatsApp: +86 15947818999

Website: https://theevebot.com/